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Restaurants take aim at improving manager turnover rates


A worker takes a pager from a customer at a Shake Shack restaurant in Bridgewater, New Jersey.

Ron Antonelli | Bloomberg | Getty Images

Shake Shack, Red Robin Gourmet Burgers and Yum Brands’ Taco Bell are among the restaurant chains getting creative to keep their managers sticking around longer.

The restaurant industry has long struggled with high turnover rates, caused in part by low pay and a workforce that skews younger. In 2018, turnover rates in the hospitality sector surpassed 70% for the fourth year in a row, according to data from the Bureau of Labor Statistics. 

Even among managers, who are more highly paid, restaurants have had a difficult time filling jobs in a tight labor market…


US retail sales December 2019

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